Trustpilot reviews of Instantly.ai

Terrible product and service. Their email service keeps failing and they continue to charge you even though you can't use the platform. Their reps are not responsive and could care less about helping. I strongly suggest you do not give this company…

When you blatantly acknowledge theft to a client: On Tue, Oct 28, 2025 at 12:07 PM Alvin from Instantly ai wrote: As discussed, when a plan is canceled, all credits from that plan are immediately removed; they can’t be used or deducted from…

Terrible platform, especially with done for you emails. They will blame Google for a "sweep" where they shut down emails at random... total nonsense. Has costed our agency 10s of thousands in lost revenue.

Poor deliverability and overall a huge waste of time. I've used Instantly for close to a year now hoping it would get better... but it just hasn't. They don't have analytics like the other platforms so I can't tell if my emails…

This tool is absolute garbadge i spent $1000 on an annual subscription Outlook accounts dont ever respond meaning they are likely not even seeing the emails. Every week there is a new bug where features break, right now my campaigns don't even…

Barely used it. Tried to cancel it and looked everywhere, clicked on everything - IT IS NOT LINKED ANYWHERE. Found it later - not on my interface but on the internet that linked me to Billing page - WHICH IS NOT ACCESSIBLE…

One of the worst programs I've ever come across. It's very cumbersome, doesn't launch newsletter campaigns properly, and asks for money for everything, even just to put a normal button in the regular newsletter content. The whole thing is horrible.

A truly terrible experience – avoid at all costs I am a startup and lost hours trying to set up Instantly, only to never get it running. Customer service is painfully slow (I suspect because they’re constantly fighting fires with a product…

Disappointing Experience Requesting a refund was simply my way of expressing how uncomfortable I felt using this product. The reality is: Poor product experience – The platform feels unfinished, with confusing logic, clunky design, lack of smoothness, and many bugs. Instead of…

I created an account and the free trial expired. Now I am on my Dashboard where I can do absolutely NOTHING anymore, despite upgrading and paying. Deleting my account? No, the links do not work. Seeing what I have done so far?…

The unibox is full of bugs, the website keeps crashing when I create subsequences, there's no proper filters. You can have the best copy and campaign but the software will limit you. Try something else.

I used Instantly for a few months and got 0 leads from it. Their cold email campaigns do not work and they charge way too much for what they offer. Furthermore, they do not offer refunds.