Trustpilot reviews of Instantly.ai

Horrible. 3600 email sent through the platform. Their UI doesn't just not scrub HTML from the email, it actually injects it in in some cases. Every test email I sent when to spam. 0% replies, 100% waste of time, 100% waste of…

What an absolute scam. I was trying to setup their edm function so we could see if that was a good fit for our business, and it prompted me to upgrade to the Hyper CRM which doesn't include any edm stuff at…

The email personalization is awful. Like "I'm super impressed with your work". Not sure what type of companies feel comfortable letting that sort of automated email run untouched with their business tied to it. Also, worth noting they will hold your domain…

Very few contacts compared to other platforms, did not deliver what they promised. If there is a bug or credits are used when the platform does not deliver what it promised, they don't credit you. Used it for several months. I do…

Horrible experience working with this company. Don't waste thousands with these people. I don't know where to start. They upsold me on more leads. I was supposed to be able to send over 100,000 emails a month. When it was time for…

Did their free trail for a bit, started with a email health of around 50%, gradually over 3 weeks it went down and down, I repeatedly messaged asking if this was normal, was told yes and it will start to rise. It…

The website double charged me. I had initially signed up for email marketing and it didn't go through. Tried to sign up for the relevant plan again and ended up double charged. The "customer service" (it's in quote because that term does…

I used their setup domain service and the platform is buggy, takes ages to setup (although they promised me 3 days) and actually never finished. Support is helpful but doesn't find a suitable solution. They basically took my money, didn't perform the…

Non-existent customer service! Was with them for 2 1/2 years and what a mistake that was. Not user friendly and impossible to get any help! Would not recommend at all!!

Was worst service ever, no idea how thsi subsciption started but they kept invoicing me for like a half year while i literally never used it and mailed them 3 times to stop it. I had to clear that account before they…

Shady billing practices, across the board. Billing before the monthly billing cycle is over. Canceling before the billing cycle is over causes you to lose access to the app even though you have prepaid for the entire month. A custom support (all…

The base plan ($50/mo, not free) is almost useless. They have paywalled every useful feature. - Move a contact to another list - pay more - Forward an email - pay more - Reply to an email more than once - pay…