Trustpilot reviews of Instantly.ai

I cancelled my subscription on 1st December at 10am, before the renewal charge went through. Despite this, I was billed later the same department. I immediately contacted support with proof of cancellation. They confirmed I had cancelled but refused to refund me…

After cancelling my plan, the company silently switched me to a cheaper tier without notifying me and continued charging me for two months. There was no active subscription shown in my admin dashboard, so I had no visibility that billing was still…

I used their VIP service for one month. They were confident they’d be able to get things set up and get responses. The only thing I got was vacation responses. The writing required a lot of edits from me and ultimately I…

Zero emails sent. £465.80 taken. DFY domains suspended by Google. One month refund offered and the rest kept. I used Instantly’s DFY service and bought my domains and inboxes through them. The setup never worked. Not low deliverability or landing in spam.…

Their support is terrible. Email accounts get disconnected automatically from time to time and you don’t receive any notification about it. So if you’ve set up campaigns for weeks or months, you have no way of knowing they’ve stopped running until you…

Probably one of the worst supports I've ever experienced with a software company. I proceeded to buy multiple inboxes that were in pending status for over a month. I requested a refund of my subscription as I was not able to use…

1) Cancelling a plan with instantly.ai is impossible. Their policy requires cancellation 21 days before renewal, which I was not initially aware of, this practice feels unfair and can lead customers to being charged without clearly understanding the terms. only scam companies…

There’s no way to cancel the monthly subscription. Not even Stripe lets you do it. It really comes across as a scam.

I have been trying to stop Instantly’s warmup emails for over three weeks now and it is still not resolved. I paused and disabled warmup as instructed, canceled my plan, and now no longer even have access to the campaigns page, yet…

Really disappointed. They frame themselves as being trustworthy, but their warm up system is pretty bad and they're running around in circles with customer support offering a solution, and then backtracking on that 4 days later while we are unable to send…

I find this experience unbelievably rude. I received a personal email from their so-called cofounder claiming they could build tools cost-effectively. I replied expressing interest, and he responded saying he’d like to schedule a discussion on his calendar. I booked a time,…

recently purchased pre-warmed emails from instantly.ai, despite all the recommendations from this forum, saying that it is a scam. Upon purchasing them, it dawned on me that they don't actually give me any access to the accounts, and I am only able…