Trustpilot reviews of Instantly.ai

Very disappointing experience. I signed up for Instantly to run cold outreach and spent weeks setting up the entire infrastructure, including domains, email accounts, DNS authentication, and warm-up. During this process I experienced constant issues such as undelivered emails, empty sent folders,…

I was a customer 2. years ago, logged in for a new campaign, had a message my trial was ended and i had to buy a montly subscription about testing email deliveries to get out of the screen, worked, then logged in…

I paid Instantly for their DFY email service for about 16 months so the emails could warm and age before I started using them. When I came back to set everything up, I discovered Instantly had mistakenly canceled the emails and the…

I bought the $9 supersearch plan, did my fşrst search and it turns out you can't even see the contacts before enriching them. You can't manually add or remove contacts from your lists and you have to use your credits first before…

if there is a 'no star do not use', I would've used it. Its a money-grab. USE CLAY INSTEAD. I haven't even used them yet, but I am hearing good things about them. I am a small company, my budget for cold…

I was told I have to upgrade to use a feature, so I did. Then tried to connect my email address, only to find it nearly impossible, to the point where I decided to give up. Only minutes after paying for the…

Complete scam of a company, miss advertised and would not give a refund. Avoid at all costs.

tried to downgrade my account, didn't work when i clicked it, clicked it again, it reupgraded my account to the plan and credits double charging me. Support won't refund me and is taking no accountability for the browser issue on their end.…

Absolutely horrible experience. At first it was good. BUT at certain point ALL my emails got flagged as spam and all my email accounts as well. Because Instantly made some changes in their platform which resulted in all emails to be doubled…

Total scam company - tried to cancel my subscription multiple times and they kept charging me for months after I cancelled. Emailed support multiple times and they confirmed everything was cancelled, and they STILL kept charging me for months. Intentionally scamming people.

Extremely buggy software, I needed to find an alternative ASAP.

Instantly has deceptive practices around their done-for-you service. They make it appear as if you're buying a domain and setting up additional email addresses through Google. What they don't make clear in the purchasing flow is that they maintain ownership and refuse…