Trustpilot reviews of Instantly.ai

Company pays for TrustPilot reviews and then provides a horrendous all around service - BEWARE. We got roped into paying for the annual plan as things seemed to start OK, but afterwards it has just been one bug after another. Email accounts…

I was really hoping this all-in-one would replace my stack for cold outreach, but it just didn't pan out. The software is very buggy and feels untested. The lead quality is poor and highly limited. The customer service was delayed and unhelpful.…

Instantly.ai has been an absolute headache to use since I started 2 months ago. Their webhook is so delayed, it takes about 2 hours to make a call, making all my leads go cold before I even know they replied. The unibox…

Their warm up service constantly sends 10-20 emails at a time all at exactly the same time. For example if you have an inbox connected, it will send 10-20 warm up emails at 12:35. This is terrible and can trash your email…

Awful experience with their VIP service. I signed up for a 3-month trial where they supposedly write and manage campaigns for you. Their internal "white-glove" rep wrote a campaign that sent bulk emails to hundreds of our leads with the same first…

Instantly used to be a cost-effective tool, but recent experience has forced us to look elsewhere. Over the past few months our bill climbed from $47 to $147 with no feature upgrades and hardly any notice. Invoice language is confusing; credits are…

Horrible experience, it was good about 1 year or 2 ago. Now its awful, I selected follow ups to be not sent if company/person responds but they get sent anyway, which leads to clients getting really annoyed. Also, I mostly get "mail…

Super sketchy - There is a 40% open rate and zero replies. Numbers look good but don't make sense. Also the campaigns get stuck (Nothing is sent out) then you activate the support and they leave you in the dark, never say…

Scammers. Incorporated in China. They don't give you invoices for their transactions.

Absolutely awful experience. The platform is full of bugs and confusing UX. They list multiple nearly identical subscriptions, clearly designed to trick users into accidentally buying the same thing more than once. That’s exactly what happened to me. I tried to cancel…

Very sketchy. If you cancel your plan, they downgrade you immediately instead of waiting for the end of the cycle. Then, they tell you it's written in the T&C (which obviously nobody reads). Also when you upgrade, you just pay for the…

seriously the worst customer support I've ever experienced in my life. The agents take 30 minute for each response, they don't speak English and use translators and don't have the intellectual capacity to understand basic functions of their services. This is not…