Trustpilot reviews of Instantly.ai

Their support is terrible. Email accounts get disconnected automatically from time to time and you don’t receive any notification about it. So if you’ve set up campaigns for weeks or months, you have no way of knowing they’ve stopped running until you…

Probably one of the worst supports I've ever experienced with a software company. I proceeded to buy multiple inboxes that were in pending status for over a month. I requested a refund of my subscription as I was not able to use…

1) Cancelling a plan with instantly.ai is impossible. Their policy requires cancellation 21 days before renewal, which I was not initially aware of, this practice feels unfair and can lead customers to being charged without clearly understanding the terms. only scam companies…

There’s no way to cancel the monthly subscription. Not even Stripe lets you do it. It really comes across as a scam.

I have been trying to stop Instantly’s warmup emails for over three weeks now and it is still not resolved. I paused and disabled warmup as instructed, canceled my plan, and now no longer even have access to the campaigns page, yet…

Really disappointed. They frame themselves as being trustworthy, but their warm up system is pretty bad and they're running around in circles with customer support offering a solution, and then backtracking on that 4 days later while we are unable to send…

I find this experience unbelievably rude. I received a personal email from their so-called cofounder claiming they could build tools cost-effectively. I replied expressing interest, and he responded saying he’d like to schedule a discussion on his calendar. I booked a time,…

recently purchased pre-warmed emails from instantly.ai, despite all the recommendations from this forum, saying that it is a scam. Upon purchasing them, it dawned on me that they don't actually give me any access to the accounts, and I am only able…

Terrible product and service. Their email service keeps failing and they continue to charge you even though you can't use the platform. Their reps are not responsive and could care less about helping. I strongly suggest you do not give this company…

When you blatantly acknowledge theft to a client: On Tue, Oct 28, 2025 at 12:07 PM Alvin from Instantly ai wrote: As discussed, when a plan is canceled, all credits from that plan are immediately removed; they can’t be used or deducted from…

Terrible platform, especially with done for you emails. They will blame Google for a "sweep" where they shut down emails at random... total nonsense. Has costed our agency 10s of thousands in lost revenue.

Poor deliverability and overall a huge waste of time. I've used Instantly for close to a year now hoping it would get better... but it just hasn't. They don't have analytics like the other platforms so I can't tell if my emails…