Trustpilot reviews of Instantly.ai

Opposite of customer centric! STAY AWAY. This would make an excellent business case review of what not to do and compare to their competition. The tool is experiencing major technical issues, they are not being honest with heir customers, and they value…

Not reliable, and slow customer support. I burned so much of money to set up a simple campaign and it took 45 days for the warmup process. When I launched the campaign, turns out there is a wrong in the DFY email…

Platform works fine when it feels like it. When it doesn't, buckle up buttercup. Had domain issues they couldn't figure out. Their solution? "Let us buy new domains, we'll replace them for free." Still waiting... I could purchase new domains in 15…

This company are scum in their payment plans. You pay an extortionate amount monthly for email addresses they made for free on gmail. You then have to pay an additional $60 a MONTH. If you want to reply to any emails from…

I scheduled a sales strategy call for 20mins and their sales rep cancelled on me because I was an existing customer. Still a beta product, support is slow and many bugs and worklfow in efficiencies. I´ve asked for a call with some…

Horrible with customer service. It will usually take about 1-2 days to respond to your chat but they don't have a conversation with you. They will reply and leave. And if you reply, you have to wait again another 24-48 hours. So…

Bought additional inboxes which were randomly cancelled by them after I paid for them LMAO. Their only response is that since the inboxes were cancelled I'd have to buy another one, what a joke. I also paid for another domain and 5…

crazy long to get a response from support

The UI is clean and onboarding was smooth but beyond that instantly was a mess bounce rates were high and email reputation tanked within two weeks their warm up system looked active but clearly wasn't doing its job reaching out to support…

We expected speed and efficiency but instantly turned into a full time problem deliverability dropped fast warm up failed without explanation and campaign performance was unreliable. Worse we had to double check every report manually because the metrics didn't match what we…

instantly felt promising at first clean dashboard easy setup and a lot of noise online about how great it is but once we started using it seriously things fell apart our emails went to spam warm up didn't help and the lead…

I have been trying to contact customer support for two days with no acknowledgment whatsoever, I paid for my domains and my campaign is paused, no one is responding and their chat widget doesn’t even give me an option to start a…