Trustpilot reviews of Instantly.ai

Awful experience with their VIP service. I signed up for a 3-month trial where they supposedly write and manage campaigns for you. Their internal "white-glove" rep wrote a campaign that sent bulk emails to hundreds of our leads with the same first…

Instantly used to be a cost-effective tool, but recent experience has forced us to look elsewhere. Over the past few months our bill climbed from $47 to $147 with no feature upgrades and hardly any notice. Invoice language is confusing; credits are…

Horrible experience, it was good about 1 year or 2 ago. Now its awful, I selected follow ups to be not sent if company/person responds but they get sent anyway, which leads to clients getting really annoyed. Also, I mostly get "mail…

Super sketchy - There is a 40% open rate and zero replies. Numbers look good but don't make sense. Also the campaigns get stuck (Nothing is sent out) then you activate the support and they leave you in the dark, never say…

Scammers. Incorporated in China. They don't give you invoices for their transactions.

Absolutely awful experience. The platform is full of bugs and confusing UX. They list multiple nearly identical subscriptions, clearly designed to trick users into accidentally buying the same thing more than once. That’s exactly what happened to me. I tried to cancel…

Very sketchy. If you cancel your plan, they downgrade you immediately instead of waiting for the end of the cycle. Then, they tell you it's written in the T&C (which obviously nobody reads). Also when you upgrade, you just pay for the…

seriously the worst customer support I've ever experienced in my life. The agents take 30 minute for each response, they don't speak English and use translators and don't have the intellectual capacity to understand basic functions of their services. This is not…

The most scammy service I have ever seen. You pay to use the service, right? But look they have tens of plans and tbh in order to actually use their service you will have to pay for all of them... so at…

most emails went to spam, have been over charged twice and had an annual subscription renewed after canceling. No refund!!

We signed up for Instantly’s DFY (Done-For-You) service expecting a reliable solution for domain warmup and outreach. Instead, we experienced a complete failure of service. Three domains we paid for and carefully selected were permanently suspended just days after launch with no…

The platform is really hard to work with. There are a wide array of subscriptions, each focusing on a different product line. For example: subscriptions for finding and enriching contact data, subscriptions for sending emails, CRM functions, etc... each subscription comes with…