Trustpilot reviews of Instantly.ai

Avoid Instantly.ai: A Total Money Pit I’ve used Instantly for several months, and it has been a massive disappointment. They are quick to take your money but incredibly slow to fix any of the issues they cause. Broken Promises on Lead Volume:…

They can't even provide any of the services they claim to offer. NO REFUND! They didn't refund me for a service I didn't use. They're no different from scammers. STAY AWAY FROM THIS COMPANY.

I paid $97 for the HyperGrowth plan and my account showed a free trial. Couldn't use anything I paid for. When I reached out to support, I was told they'd "coordinate with the billing department" and get back to me. Days went…

Horrible. 3600 email sent through the platform. Their UI doesn't just not scrub HTML from the email, it actually injects it in in some cases. Every test email I sent when to spam. 0% replies, 100% waste of time, 100% waste of…

What an absolute scam. I was trying to setup their edm function so we could see if that was a good fit for our business, and it prompted me to upgrade to the Hyper CRM which doesn't include any edm stuff at…

The email personalization is awful. Like "I'm super impressed with your work". Not sure what type of companies feel comfortable letting that sort of automated email run untouched with their business tied to it. Also, worth noting they will hold your domain…

Very few contacts compared to other platforms, did not deliver what they promised. If there is a bug or credits are used when the platform does not deliver what it promised, they don't credit you. Used it for several months. I do…

Horrible experience working with this company. Don't waste thousands with these people. I don't know where to start. They upsold me on more leads. I was supposed to be able to send over 100,000 emails a month. When it was time for…

Did their free trail for a bit, started with a email health of around 50%, gradually over 3 weeks it went down and down, I repeatedly messaged asking if this was normal, was told yes and it will start to rise. It…

The website double charged me. I had initially signed up for email marketing and it didn't go through. Tried to sign up for the relevant plan again and ended up double charged. The "customer service" (it's in quote because that term does…

I used their setup domain service and the platform is buggy, takes ages to setup (although they promised me 3 days) and actually never finished. Support is helpful but doesn't find a suitable solution. They basically took my money, didn't perform the…

Non-existent customer service! Was with them for 2 1/2 years and what a mistake that was. Not user friendly and impossible to get any help! Would not recommend at all!!