Trustpilot reviews of Instantly.ai

Total scam company - tried to cancel my subscription multiple times and they kept charging me for months after I cancelled. Emailed support multiple times and they confirmed everything was cancelled, and they STILL kept charging me for months. Intentionally scamming people.

Extremely buggy software, I needed to find an alternative ASAP.

Instantly has deceptive practices around their done-for-you service. They make it appear as if you're buying a domain and setting up additional email addresses through Google. What they don't make clear in the purchasing flow is that they maintain ownership and refuse…

Don't do the DFY setup. You don't own your domains or data, its all retained by instantly. If you want to use those domains elsewhere you get shut down. After bringing this up support went way downhill for us, so we cancelld…

I had an active paid subscription and canceled it with time still left on the billing period. Despite that, Instantly blocked my access immediately, making the platform unusable while I had already paid for it. No warning. No proper explanation. Just locked…

The tool itself is fine, but the nickel and diming, and terrible offboarding will make me never sign up for this again, I've cancelled my account, and all the fees, keep coming to my card, Ive requested customer support to cancel all…

They have the worst customer support! The representatives I've talked to, or I should say chatted with, have no understanding of the system, nor do they actually provide answers to specific questions. Most of the time they cut and paste something from…

These people will not let you cancle you subscription. I can not contact support. Every time I go to the tab to contact them it kicks me out. Also they are not replying to my emails. I realy don't want to sound…

Confusing billing and charges. Signed up then a week later got an email saying the price of what i thought was going to be one price per month is now increasing by $10. Then also charged for a monthly service after 2…

I can't get any response from this company at all. Paid a lot of money for nothing. No replies to my emails. Cannot contact them. Extremely disappointing as began with a very positive video call.

This is the scam company. They triggered me to annual subscription. I didn't want to sign, just wanted to see, what's the pricing for annual. And they charged me immediately. I wrote immediately to their support. And they even charged me twice…

I’m a GTM consultant. I set up a small campaign (~500 prospects) and invested weeks warming 5 domains / 15 inboxes. Then Instantly stopped working. Support is email-only (no chat, no phone) and responses came about every 6 hours. Their explanation was…