Trustpilot reviews of Instantly.ai

Bad experience, No refunds, bad service, doesnt work well. Dont recommend, stay away.

harder than expected to use, poor results, and when i unsubscribed they kept billing me and didn't accept to refund me

The set up process is difficult and not explained clearly - always pushing you to use the AI agent which just up-sells their products. They are not in any way honest about how many users you can upload, always pushing 5000 emails…

Terrible experience with the customer support. They respond quickly, but as soon as you run into an actual problem, they give only excuses. Not to mention the constant changing of agents. I've been resolving an issue with warmup emails for a week,…

horrible customer support. ai bots is useless. 'humans' come in and stop responding. they throttle your mailbox number even though they market it as unlimited. will probably make an internal tool

Asked to pay for domain that you don't own and no access to. Don't recommend. There is a reason they dont give admin access to the warmed emails, it is p0rn warming up content. I was shocked at the content and thought…

They did a good job marketing but the platform is terrible. Double billed us. Very error prone. It's a garbage product.

Scam, Dose not work. Charge you even after cancelation total scam

Taking a week to debug something with several days of back-and-forth. I used to love instantly and put it on a pedestal. Particularly because of the quality of support. What I can say now is it has significantly dropped. "We'll have a…

Absolute garbage of a company for the reasons listed below: 1) they just somehow decide to downgrade your subscription 2 weeks into your sub which is fully paid. Funny thing is, when you confront their staff about this, they claim it only…

Instantly does not work. Your email has to be "warmed" to get it to land in the inbox - Instantly does have a warmup pool but within that warm up pool there are spammers, porn sites, vigra sellers etc - so your…

Absolute horrible experience, AI generated vibe coded slop. You have been warned, will be wrong billing, AI customer support without humans and buggy software.