Trustpilot reviews of Instantly.ai

From a great app to trash, I stopped using it for 2 months and come back to an incredibly unstable app. CRM sucks, constantly losing data. STOP making new features and fix the existing ones.

The email outreach product seems to work okay; however, the metrics data can be a bit confusing, and I wonder about its accuracy. Then they introduced Lead Finder. Lead Finder is full of fake and old leads. I had 60 lead emails…

Have been using Instantly since March 2026. For a 400 person company with $80m ARR, the UI is shockingly slow and buggy, and UX not intuitive at all. To top it off, they upsell literally every feature until you may as well…

Asked customer support to cancel my subscription which they refused again and again

The AI bot upsells you into things you can't access until you pay for more subscriptions. I addressed this with their customer service, and they said no refunds, even though purchased under false pretenses. Cancellations are murky, impossible, and divided. Do not…

Terrible service. They have two stupid plans and both are the same name and same price and I purchased the wrong one ( my mistake) customer service won’t refund me or swap it to the right plan. Dont use it not worth…

I would give a zero if I could I did a 2 months of cold emails , sent 1000 emails out , cleaned my list , set up infrastructure correctly My verdict this software is on its way out, the current way…

They hold your own domain hostage I bought a domain through Instantly with my own money and paid every fee they charged on top of it. Now I'm locked out of my account, and the only way back in is to pay…

Do not do it. It worked fine for some time - the occasional issue with the warming service would come up but nothing major. Until it stopped working. Twice. In less than a month. And this most recent time, emails weren't going…

Terrible product and customer service. I was on their $97/month plan with tons of sending volume. I've decided to downgrade $47/month and I didn't need to send that much anymore. Now, I can't even use Unibox so I can't reply to my…

I have been repeatedly spammed in a matter of days via their app (app.instantly.ai) via 6+ different domains, all registered on the same day via DynaDot, and relayed through Amazon. All are referencing "Venrock Invested Company," which was the first sign of…

Zero support - tools don't even work. These guys used to be the industry leaders and now are terrible. I recommend using Plusvibe or if you're super serious cold emailer with a bigger budget - Bison.