Trustpilot reviews of Instantly.ai

The use of AI looks promising, but the system is buggy. Connections break without notice. Support is not useful.

Consistently misleading pricing structures, and crazy slow UI. Which means you think you're paying for something and then only when you try and do it, do you find that there is yet another email pricing gateway. So instead of paying one price,…

im paying for a software that hasn’t worked for weeks and is effecting my business. had been amazing for a year but now the end is near i feel... 1. Warm up emails aren’t sending full 25 a day (ignoring premium accounts…

I've used Instantly for a couple of years and always liked it until a couple of weeks ago when they forced everyone to switch over to the new user experience. It's horrible. You now have to dig / click around more to…

It was 5 star. honestly.. it was good. the old UI format was amazing. I was pushing out big campaigns, making around a $10k profit business. It was good. Until they decided something that didn't need to be changed. #1 RULE IS…

Instantly is good ONLY if you are tech-savvy and can manually do the things they lock behind a paywall. There is SO MANY features that you need to pay extra for. I have the £50 a month (or so) subscription and the…

It's a money grab! Literally every other tool is blocked behind a paywall that isn't shown UNTIL you've purchased a subscription. If you go to their pricing page, all you see is outreach and credits, but once you're on a paid plan,…

Customer since 2021 on multiple accounts. I accidentally switched to an annual plan and made several changes over 48 hours trying to undo it. The first thing I reached was Instantly's AI support agent.

They ditched their human support for AI.

So far Instantly tech chat support absolutely sucks. Since they don't offer one-on-one telephone support, you're stuck. Their chat reps are on with multiple people so I ended up waiting.

A number of essential features are locked behind the hyper tier – so even when you're on a paid tier, with accounts serviced by instantly, you can't directly reply to any emails coming in. Also good to mention he platform is still…

When I launched my campaign I immediately started getting spam emails. Now I get about 20/day. I also accidently pressed the variant button and so every other email was being sent with no subject line and nothing in the body of the…