Trustpilot reviews of Instantly.ai

Non-existent customer service! Was with them for 2 1/2 years and what a mistake that was. Not user friendly and impossible to get any help! Would not recommend at all!!

Was worst service ever, no idea how thsi subsciption started but they kept invoicing me for like a half year while i literally never used it and mailed them 3 times to stop it. I had to clear that account before they…

Shady billing practices, across the board. Billing before the monthly billing cycle is over. Canceling before the billing cycle is over causes you to lose access to the app even though you have prepaid for the entire month. A custom support (all…

The base plan ($50/mo, not free) is almost useless. They have paywalled every useful feature. - Move a contact to another list - pay more - Forward an email - pay more - Reply to an email more than once - pay…

Very disappointing experience. I signed up for Instantly to run cold outreach and spent weeks setting up the entire infrastructure, including domains, email accounts, DNS authentication, and warm-up. During this process I experienced constant issues such as undelivered emails, empty sent folders,…

I was a customer 2. years ago, logged in for a new campaign, had a message my trial was ended and i had to buy a montly subscription about testing email deliveries to get out of the screen, worked, then logged in…

I paid Instantly for their DFY email service for about 16 months so the emails could warm and age before I started using them. When I came back to set everything up, I discovered Instantly had mistakenly canceled the emails and the…

I bought the $9 supersearch plan, did my fşrst search and it turns out you can't even see the contacts before enriching them. You can't manually add or remove contacts from your lists and you have to use your credits first before…

if there is a 'no star do not use', I would've used it. Its a money-grab. USE CLAY INSTEAD. I haven't even used them yet, but I am hearing good things about them. I am a small company, my budget for cold…

I was told I have to upgrade to use a feature, so I did. Then tried to connect my email address, only to find it nearly impossible, to the point where I decided to give up. Only minutes after paying for the…

Complete scam of a company, miss advertised and would not give a refund. Avoid at all costs.

tried to downgrade my account, didn't work when i clicked it, clicked it again, it reupgraded my account to the plan and credits double charging me. Support won't refund me and is taking no accountability for the browser issue on their end.…