Trustpilot reviews of Instantly.ai

For me a waste of time and money. Difficult to onboard, misleading AI prompting, slow / useless support, Would not recommend unless you are 100% up to speed with their system.

Just a crappy quick vibe coded money grab yet another AI wrapper, promising a lot, delivering very little. The WORST part is that their "free trial" is absolutely useless, unless you pay upfront non-refundable amount for multiple domains and multiple email account…

Careful! They re-enable the subscription after cancelling. We have cancelled instantly last summer and only now realized that they've charged us $100 every month. Their support is just telling us that they will not refund any money at all as stated in…

Watch out. I cancelled my subscription, and two hours later I received a renewal email with a payment receipt—and my subscription had been reactivated. Customer support isn't helping; instead, they claim it’s not true and that I’m not entitled to a refund.…

Really poor support experience, jumping from agent to agent w/o answering or helping with my initial questions. Would recommend alternatives

Hidden fees and no refunds allowed. They take your money and just keep making you upgrade to a higher plan to do simple email outreach. Stay away.

Absolutely terrible. 1. Nickle and dime policy. Their services don't align with their Terms and conditions. All of their monthly services are extremely intentionally misleading in a way to be able to say "you also need to sign up for this". it…

worst customer service

Worst support service experience in 2026. Paid for an upgrade over 24 hours ago, upgrade features have not been enabled. Support asked for and I supplied username and email, now support insists I need to share a receipt. They could have easily…

If you want all your emails to go to spam or get quarantined, and if you want to deal with never ending random bugs, this is the platform for you. We paid instantly to provision domains for us and they didn't configure…

I have been stuck in a ongoing Instantly limbo. I have many times tried to cancel all my subs. I have many times contacted support and told I want to cancel everyhting but still they keep billing me randomly. Stay away from…

Their email servers just didn't work and there was no way to unsubscribe, they keep charging until you file a complaint. They have some of the worse customer service i've ever seen. stay away.