Trustpilot reviews of Instantly.ai

Everything they advertise has come to be true. Deliverability, organization, mailbox health is all top tier, especially to be packaged in one software. I'm getting into inboxes B2B and B2C. Great platform.

I have been using Instantly more than months now. I love how quick the support team is to resolve the issues. Moreover, I have been looking at the results of my email campaigns which are way better from the last software. Totally…

Their support is terrible. Email accounts get disconnected automatically from time to time and you don’t receive any notification about it. So if you’ve set up campaigns for weeks or months, you have no way of knowing they’ve stopped running until you…

Probably one of the worst supports I've ever experienced with a software company. I proceeded to buy multiple inboxes that were in pending status for over a month. I requested a refund of my subscription as I was not able to use…

1) Cancelling a plan with instantly.ai is impossible. Their policy requires cancellation 21 days before renewal, which I was not initially aware of, this practice feels unfair and can lead customers to being charged without clearly understanding the terms. only scam companies…

I’ve been using Instantly for outreach and lead generation, and honestly, it’s one of the most convenient all-in-one tools available right now. What I really like is that it lets you handle almost everything in one place: finding leads, sending campaigns, warming…

There’s no way to cancel the monthly subscription. Not even Stripe lets you do it. It really comes across as a scam.

I had a complex issue involving multiple campaigns, sending accounts, and analytics showing confusing overlaps. I was stuck and couldn't figure out why replies were being attributed to different accounts. The support team, especially Andrea and Sumesh, went above and beyond to…

Instantly support has been extremely helpful and efficient. When one person signed off, the next one signed on and assisted with an effortless transition. I am thoroughly impressed with their incredible response time and quick resolve. Thanks so much to both Maila…

I have been trying to stop Instantly’s warmup emails for over three weeks now and it is still not resolved. I paused and disabled warmup as instructed, canceled my plan, and now no longer even have access to the campaigns page, yet…

I have been in touch with several customer support representatives at Instantly.ai, and the experience has always been great. Sumesh, in particular, replies to all my queries, stays calm, and is very helpful. Today I had a lot of urgent questions about…

Really disappointed. They frame themselves as being trustworthy, but their warm up system is pretty bad and they're running around in circles with customer support offering a solution, and then backtracking on that 4 days later while we are unable to send…