Trustpilot reviews of Instantly.ai

Terrible product and service. Their email service keeps failing and they continue to charge you even though you can't use the platform. Their reps are not responsive and could care less about helping. I strongly suggest you do not give this company…

I love instantly. The interface is extremely easy to understand and very intuitive. I started using it just for my own outreach and ended up using it for my client's outreach too. They also offer the chance to build your email infra…

Instantly's support is simply amazing. I had Sumesh as my agent, and he took the time to thoroughly explain how spam words could impact my deliverability. As Head of Influencer Marketing at BeStratMedia, having a responsive, patient, and attentive support team is…

When you blatantly acknowledge theft to a client: On Tue, Oct 28, 2025 at 12:07 PM Alvin from Instantly ai wrote: As discussed, when a plan is canceled, all credits from that plan are immediately removed; they can’t be used or deducted from…

Easy to use, reliable sending & sender reputation, multiple domains

I think it's a great platform that takes mass outreach and does nicely so that you skip alot of the manual work. It has plenty of campaign features which makes it valuable in my opinion.

Instantly delivers an amazing service, quick to respond to any queries and provide exceptional support when things don't go well

Great tool. If used properly it can help you get strong leads!

Good deliverability, easy spin tax, can add in lots of personalization clean and simple UI, one click email responses using tags, smooth Zapier integration, and powerful tracking with subsequences. Everything works really well & can't fault this tool. I built my entire…

Terrible platform, especially with done for you emails. They will blame Google for a "sweep" where they shut down emails at random... total nonsense. Has costed our agency 10s of thousands in lost revenue.

Poor deliverability and overall a huge waste of time. I've used Instantly for close to a year now hoping it would get better... but it just hasn't. They don't have analytics like the other platforms so I can't tell if my emails…

While there are several useful features on Instantly, and relatively fast customer service, Instantly has incentivized reviews in return for free credits on their plan subscriptions. Additionally, I don't feel their customer service policy favors the client as they do not provide…