Trustpilot reviews of Instantly.ai

i tried instantly for cold outreach expecting a reliable tool instead i got outdated leads inconsistent email deliverability and a lack of support the performance just didnt match the promises wasted too much time and money

DO NOT USE. My emails and domains are unusable due to an internal issue with Instantly. I can't start any new campaigns and I'm still paying for the domains and the Instantly service. I've reached out multiple times, but every time someone…

This company is a scam. Not only does nothing get delivered but after we find out the reason, it's actually because they didn't properly setup our DNS settings and tried to lie about it being a fluke with google. After all of…

Customer service is the WORST! The support is non-existent. They are ghosts. Chat never responds, emails never get replied to, it's a nightmare.

When you miss even one day of payment for inboxes they delete all of them. They don’t care that you were warming up them for 2 weeks, you just have to start again…..

TERRIBLE SERVICE: WATCH OUT!!! We cancelled service when we couldn't get your service to work shortly after signing up. We reached out to support to troubleshoot, and we could never get it to work. So we requested to cancel the service. I…

Terrible experience. There is no clear or easy way to cancel your subscription on Instantly. No button to remove your credit card, no straightforward subscription management dashboard, and worst of all — you have to cancel at least one month in advance,…

SIMPLY THE WORST FREE TRIAL EXPERIENCE EVER If you give a Trial it should be a TRIAL, not rocket science is it. Today I logged in (after being informed by a USELESS Chat Agent called Alvin) that I was restricted to 5…

Software is overpriced and defective. They start you out cheap then all of the add ons add up to over $1000 p/m. Customer service is really horrible. They also don’t do refunds!

I paid for Instantly.ai last month but couldn’t use it because I was busy. I asked their team for a refund or to extend my subscription so I could use my credits this month, but they refused both. I think this is…

This Tool doesnt keep what it promises. There is no feature for a conditional email Logic based on the Leads Actions! This is false advertising and should be illegal. I want my Money back!

Everything is locked off from the lower tiers, but they don't make that clear on the pricing page. Avoid if possible as it's quite deceptive.