Trustpilot reviews of Instantly.ai

I have been stuck in a ongoing Instantly limbo. I have many times tried to cancel all my subs. I have many times contacted support and told I want to cancel everyhting but still they keep billing me randomly. Stay away from…

Easy to use interface and quick setup. Good support

Strong email warm-up and deliverability features that help emails avoid spam folders

Its perfect tools specially in campaign and the customer services is so much reliable. id love to use this 5 star

I am very new to cold email outreach. Using Instantly has been great because the built in ai support and the live chat with customer support has got me up and running. I have learned so much and making progress thanks to…

Honestly, speed is extremely important for us in this industry, and Instantly’s support team has been great every time we’ve reached out. They don’t just respond quickly, they actually go above and beyond to help solve the issue properly. Easily one of…

Non-existent customer support. Trying to use the chat wastes days with either no response or incorrect information. Imagine submitting a request, waiting hours for a response, being asked to provide information, waiting hours for a response, get a request for more information,…

Their email servers just didn't work and there was no way to unsubscribe, they keep charging until you file a complaint. They have some of the worse customer service i've ever seen. stay away.

Users beware - Instantly.AI (Foo Monk LLC) harvested my personal data without consent & added it to their B2B database. When I exercised my rights under UK GDPR (Articles 17, 18, 19, and 21) via their DPO on 3 April 2026, they:…

It was good and useful for me it provides good support and helpful

Bait and switch to even reply to emails from their unibox

Honestly, it’s probably the best cold email software. I've been using it for 5 yrs! The main thing I like is how easy it is to launch campaigns once everything is set up. And when you connect it with webhooks / automations,…