Trustpilot reviews of Instantly.ai

Platform works fine when it feels like it. When it doesn't, buckle up buttercup. Had domain issues they couldn't figure out. Their solution? "Let us buy new domains, we'll replace them for free." Still waiting... I could purchase new domains in 15…

This company are scum in their payment plans. You pay an extortionate amount monthly for email addresses they made for free on gmail. You then have to pay an additional $60 a MONTH. If you want to reply to any emails from…

I scheduled a sales strategy call for 20mins and their sales rep cancelled on me because I was an existing customer. Still a beta product, support is slow and many bugs and worklfow in efficiencies. I´ve asked for a call with some…

Can you provide me credit that will allow me to buy 7 domains and 35 emails, to replace 35 emails lost by your mistake 7 days ago, without paying any extra amount today? Or can they buy them on my behalf?. I…

Horrible with customer service. It will usually take about 1-2 days to respond to your chat but they don't have a conversation with you. They will reply and leave. And if you reply, you have to wait again another 24-48 hours. So…

Bought additional inboxes which were randomly cancelled by them after I paid for them LMAO. Their only response is that since the inboxes were cancelled I'd have to buy another one, what a joke. I also paid for another domain and 5…

crazy long to get a response from support

The UI is clean and onboarding was smooth but beyond that instantly was a mess bounce rates were high and email reputation tanked within two weeks their warm up system looked active but clearly wasn't doing its job reaching out to support…

We expected speed and efficiency but instantly turned into a full time problem deliverability dropped fast warm up failed without explanation and campaign performance was unreliable. Worse we had to double check every report manually because the metrics didn't match what we…

instantly felt promising at first clean dashboard easy setup and a lot of noise online about how great it is but once we started using it seriously things fell apart our emails went to spam warm up didn't help and the lead…

Really poor experience. I've used Lemlist and Smartlead but thought I'd try Instantly. We payed for 40 domains and thought they were warming up for 3 weeks. Only to find that they had been disconnected with no warning or message to tell…

I have been trying to contact customer support for two days with no acknowledgment whatsoever, I paid for my domains and my campaign is paused, no one is responding and their chat widget doesn’t even give me an option to start a…