Trustpilot reviews of Instantly.ai

They are good in terms of giving the support and explaining stuff. Will be using this for a long time

Customer service does not exist and mocks you. Do not react at any email or message. Awful experience.

Platform works fine when it feels like it. When it doesn't, buckle up buttercup. Had domain issues they couldn't figure out. Their solution? "Let us buy new domains, we'll replace them for free." Still waiting... I could purchase new domains in 15…

This company are scum in their payment plans. You pay an extortionate amount monthly for email addresses they made for free on gmail. You then have to pay an additional $60 a MONTH. If you want to reply to any emails from…

I scheduled a sales strategy call for 20mins and their sales rep cancelled on me because I was an existing customer. Still a beta product, support is slow and many bugs and worklfow in efficiencies. I´ve asked for a call with some…

Can you provide me credit that will allow me to buy 7 domains and 35 emails, to replace 35 emails lost by your mistake 7 days ago, without paying any extra amount today? Or can they buy them on my behalf?. I…

Opposite of customer centric! STAY AWAY. This would make an excellent business case review of what not to do and compare to their competition. The tool is experiencing major technical issues, they are not being honest with heir customers, and they value…

Not reliable, and slow customer support. I burned so much of money to set up a simple campaign and it took 45 days for the warmup process. When I launched the campaign, turns out there is a wrong in the DFY email…

Horrible with customer service. It will usually take about 1-2 days to respond to your chat but they don't have a conversation with you. They will reply and leave. And if you reply, you have to wait again another 24-48 hours. So…

Instantly has been a game changer in scaling my organisations outreach with critical and impactful insights and functionality. The support team are second to none, knowledgable and most importantly incredibly efficient.

Bought additional inboxes which were randomly cancelled by them after I paid for them LMAO. Their only response is that since the inboxes were cancelled I'd have to buy another one, what a joke. I also paid for another domain and 5…

crazy long to get a response from support