Trustpilot reviews of Instantly.ai

I used their setup domain service and the platform is buggy, takes ages to setup (although they promised me 3 days) and actually never finished. Support is helpful but doesn't find a suitable solution. They basically took my money, didn't perform the…

Non-existent customer service! Was with them for 2 1/2 years and what a mistake that was. Not user friendly and impossible to get any help! Would not recommend at all!!

The instantly.ai staff has always been nice, courteous, and helpful. The software is easy to use and very user freindly.

Ahmed from Instantly support helped me secure a partial refund of $97, and I genuinely appreciate his assistance. I was expecting a full refund because the account was inactive, so this was not the ideal outcome for me. However, I still value…

Was worst service ever, no idea how thsi subsciption started but they kept invoicing me for like a half year while i literally never used it and mailed them 3 times to stop it. I had to clear that account before they…

Shady billing practices, across the board. Billing before the monthly billing cycle is over. Canceling before the billing cycle is over causes you to lose access to the app even though you have prepaid for the entire month. A custom support (all…

The base plan ($50/mo, not free) is almost useless. They have paywalled every useful feature. - Move a contact to another list - pay more - Forward an email - pay more - Reply to an email more than once - pay…

I've had a great experience using Instantly.ai for cold email outreach. The platform is very easy to use and makes managing multiple campaigns simple and efficient. The email warm-up feature works really well and helps maintain good deliverability. What I like most…

Very disappointing experience. I signed up for Instantly to run cold outreach and spent weeks setting up the entire infrastructure, including domains, email accounts, DNS authentication, and warm-up. During this process I experienced constant issues such as undelivered emails, empty sent folders,…

I've always found answer to my questions , and solutions to my issues ( as a result of my "brilliant" accountant) . The team is made of professionals who genuinely are there to help. Instantly is the best platform with the best…

I am thoroughly impressed with the service provided by Ann. I was so frustrated that my email campaigns were stalling despite there being leads in the list. I tried to figure out on my own but to no progress. I tried talking…

The customer support was really helpful! Monica answered all my questions in great detail. Thanks!