Trustpilot reviews of Instantly.ai

Litteraly what Joshua Armstrong had said, absolutely horrible customer support... They are greedy bastards only in for money and taking as much of them as possible. Stay away from them...

I had a terrible experience when trying to cancel my account with Instantly. My account ran smoothly for over four months until, out of nowhere, I was hit with an activation and charge for the Lightspeed Leads Pack—$499 USD for their top-tier…

They have the worst customer service. they reply, then leave you there. Plus I used their Lead search tool, which I paid for. The results were not useful, as more of the leads had invalid email addresses. I ask for a refund…

Rude staff (Alex). After watching a number of their YouTube videos, they seemed to present well with the gloss and shine you'd expect. Then you reach out, and they're rude and condescending. Not a good look. Showed themselves for what they are…

Great email warmup features. Even though I only use Instantly because of this one feature, it's still the best in terms of ROI. The support team is also great and always very quick to help with my questions.

Absolute cunning business. Made us upgrade the product and ended up not able to use them at all. The support came back and told us we used the credits (They set it up in a way you will try to to figure…

Customer service reps are always helpful solving whatever I need help with (reviewing campaign analytics, answering questions on best practice and email settings etc...)

The features are very limited. You can't even access DNS settings when you buy a domain from them and they refuse to refund. Absolute SCAM.

Easy to use with some very helpful AI features

Support will always answer in maximum 10 minutes, everyone is kind and helpful. Never had a situation that I was left on read or without help. I would give it 6 start if I could.

SCAM Pre-warmed accounts dont work, lost $45. The support team rejects my request for refund, I've been a premium member for many months now and this treatment caused me to stop using this scamming service.

Overly expensive for poor data. If I wanted to spend this much, I'd use Apollo.