Trustpilot reviews of Instantly.ai

I was really hoping this all-in-one would replace my stack for cold outreach, but it just didn't pan out. The software is very buggy and feels untested. The lead quality is poor and highly limited. The customer service was delayed and unhelpful.…

Monica resolved my doubts instantly. Not only that, she even followed up later to check if I was facing any more challenges, Truly appreciate the proactive support!

Fairly good service but the customer support is non existent. I've been waiting 3 weeks for a reply. For what ever reason some email leads aren't being accepted.

The tool is amazing, the customer service is always helping whatever the time it is and the documentation is more than complete. I use it for clients as well. It is a very good tool. I put 4 not 5 because there…

Very responsive and fast support! Nice new features as well!

Instantly.ai has been an absolute headache to use since I started 2 months ago. Their webhook is so delayed, it takes about 2 hours to make a call, making all my leads go cold before I even know they replied. The unibox…

Awful experience with their VIP service. I signed up for a 3-month trial where they supposedly write and manage campaigns for you. Their internal "white-glove" rep wrote a campaign that sent bulk emails to hundreds of our leads with the same first…

Their warm up service constantly sends 10-20 emails at a time all at exactly the same time. For example if you have an inbox connected, it will send 10-20 warm up emails at 12:35. This is terrible and can trash your email…

Their support is actually very good and they are super friendly, I was not able to connect my accounts due to some unseen reasons then their support team came in the picture and solved it like it was nothing.... 110% recommended, the…

I have been using instantly.ai for more than a year now, and it is a very useful tool for outreach. By using this, I have started getting good leads. Recently, they introduced AI features, which are very helpful. The support team is…

Support was outstanding. Sumesh was extremely helpful, knowledgable, and straight to the point. 100/10.

Support: 5 Software: 4, because of delays