Free trial →
Review database

G2 reviews of Instantly.ai

Every G2 review we have indexed, newest first. Each links to the original.

All5 star4 star3 star2 star1 star
21 reviews · page 1
KE
Kevin S.✓ Verified
Owner · Small-Business (50 or fewer emp.)
Jun 9, 2026
G2
*
I would avoid Instantly at all costs
I honestly don't like anything. The emails are not delivering, and their customer service is horrible. I have canceled my plan multiple times, and I keep getting an error when I cancel it. I reached out to Instantly support, and they've been…
read full review ↗
VI
Vivek N.✓ Verified
Co Founder · Small-Business (50 or fewer emp.)
Jun 1, 2026
G2
*
Disappointing Experience with Instantly’s VIP Service – Curse to start up and scale up
Instantly has done an exceptional job building its brand and creating awareness in the outbound sales space. The platform itself is intuitive, easy to get started with, and offers a broad set of features for email outreach and deliverability management. However in…
read full review ↗
MO
Mohamed E.✓ Verified
Principal Architect · Small-Business (50 or fewer emp.)
Mar 13, 2026
G2
*
Lack of transparency about email provider limitations
The signup process is quick and easy, and it is very straightforward to start paying for the service. Unfortunately, the transparency about important compatibility limitations comes much later The biggest issue is the lack of transparency. I spent weeks building an outreach…
read full review ↗
BR
Brian E.✓ Verified
Co-Founder · Small-Business (50 or fewer emp.)
Feb 26, 2026
G2
*
Easy to Use, But No Results and Virtually No Customer Support
relatively easy to use. that's about it. I am almost two months in and have experienced no results from the product. I have reached out to see if I could get some support on boosting results. There is no one in this…
read full review ↗
DE
Devesh C.✓ Verified
Performance Marketer · Graphic Design · Small-Business (50 or fewer emp.)
Jan 22, 2026
G2
*
Tough Email Reachout & Tracking with too much Effort
Nothing as of now apart from false promises from the support team. Everything that an automation platform can give, this one cant. The worst thing is the automation of the efforts we used to do earlier and it wasted a lot of…
read full review ↗
GE
George E.✓ Verified
CEO · Small-Business (50 or fewer emp.)
Dec 2, 2025
G2
*
The worst support I’ve experienced in a decade
Nothing, they’ve done a horrible job at resolving any of my issues that I experienced with their application. The lack of proper support that’s isn’t outsourced overseas is aggravating. It hasn’t benefited me at all, I have yet to use the service…
read full review ↗
SE
Sergeja P.✓ Verified
Growth · Small-Business (50 or fewer emp.)
Nov 26, 2025
G2
*
Lagging Performance, Unclear Pricing, and Limited Support
Using Instantly enabled me to reach a large amount of potential leads, which I consider a significant advantage, despite the challenges I faced with other aspects of the software. I found several issues with Instantly that detracted from my experience. The platform…
read full review ↗
GE
Gen H.✓ Verified
Developer · Small-Business (50 or fewer emp.)
Nov 26, 2025
G2
*
Misleading Pricing and Poor Functionality
Nothing I don't like that Instantly doesn't work well with Microsoft emails as it constantly disconnects, and I can never resolve this issue. Their sales page is misleading; the 'Growth' plan advertised at $47 includes search and lead credits, but it turns…
read full review ↗
AS
Ashish T.✓ Verified
Nov 25, 2025
G2
*
Good for Email Warming Up, Needs Better Support
I really like the straightforward nature of Instantly's warm-up feature for email accounts. It's incredibly easy to use with just one click, enabling us to warm up unlimited email accounts without any worries about usage limits. This functionality is essential for our…
read full review ↗
VE
Verified User in Consulting✓ Verified
Small-Business (50 or fewer emp.)
Aug 15, 2025
G2
*
Completely Useless Service
I was thrilled when I could finally navigate to all the hidden corners and jump through all the processes to cancel this service. You can tell how good a service is by how hard it is to cancel. The more difficult it…
read full review ↗
AB
Abby C.✓ Verified
Owner · Small-Business (50 or fewer emp.)
May 29, 2025
G2
*
Frustrating experience with unreliable service and unresponsive support
When it's working (which doesn't seem often), it's a great platform to send cold emails. Their warm-up process seems to keep the emails out of spam. I’ve been paying for the “done-for-you” email accounts and using Instantly to send cold emails, but…
read full review ↗
TA
Tamar G.✓ Verified
Mid-Market (51-1000 emp.)
May 28, 2025
G2
*
They suspended my warmed up domains and email accounts in error. Costing me two months of delay!
simple to use, straight forward platform Inability to create email templates for reuse. Their irresponsibility for suspending accounts that causes two months of inaction! Currently it created more problem than it is solving. The goal was to send emails using my own…
read full review ↗
Not sure what to make of these? Read our analysis of all 3,189 rated reviews or how we collect them.