Review database

G2 reviews of Instantly.ai

Every G2 review we have indexed, newest first. Each links to the original.

All5 star4 star3 star2 star1 star
30 reviews · page 1
KY
Kyle B.
Administrator · Marketing and Advertising · SMB
Sep 10, 2026
G2
Under-Delivered Promises When You Make the Switch
I love the promises they tell you about before actually using the product | It's not as intuitive as you would think, their "Instantly AI" gives you incorrect direction, and their actual support agents also don't fully know the product. I regret…
read full review ↗
VE
Verified User in Computer Software✓ Verified
User · Computer SoftwareSystem.Collections.HashtableSmall-Business (50 or fewer emp.)
Aug 21, 2026
G2
Carefull
easy setup. but thats it. I dont really now what to write here | They charged me over 6months and 550 USD for keeping my domain running and healthy just to find out it was dead for 6 months and no service…
read full review ↗
JO
Jonathan S.✓ Verified
M · Small-Business (50 or fewer emp.)
Aug 10, 2026
G2
Customer service won’t do honorable thing
The promise of getting email into the inbox | The 'Hypergrowth Inbox Placement plan' sends no emails. and they won't refund or switch the plan to one that does. Yet, nowhere does it state this plan send no emails. The plan appears…
read full review ↗
VE
Verified User in Information Technology and Services✓ Verified
User · Information Technology and ServicesSystem.Collections.HashtableSmall-Business (50 or fewer emp.)
Jul 17, 2026
G2
Instantly is Constanly Out of Office just like the replies
I paid 6000 US for the VIP package and got nothing but a 3% rate of out-of-office replies. This is what the Instantly team is hiding: the truth about what actually makes up the 3% so read carefully your contract and don't…
read full review ↗
VE
Verified User in Information Technology and Services✓ Verified
Small-Business (50 or fewer emp.) · Information Technology and ServicesSystem.Collections.HashtableSmall-Business (50 or fewer emp.)
Jun 29, 2026
G2
Confusing UI, Visitor Tracking Doesn’t Work, and Unresponsive Support
Honestly, nothing. The interface is confusing, support is horrible, and their website visitor tracking code doesn't work. | Pretty much everything. You rarely speak to anyone, and when you do, there's a good chance it's not a real person. Instantly is AI-driven…
read full review ↗
KE
Kevin S.✓ Verified
Owner · Small-Business (50 or fewer emp.)
Jun 9, 2026
G2
I would avoid Instantly at all costs
I honestly don't like anything. The emails are not delivering, and their customer service is horrible. I have canceled my plan multiple times, and I keep getting an error when I cancel it. I reached out to Instantly support, and they've been…
read full review ↗
VI
Vivek N.✓ Verified
Co Founder · Small-Business (50 or fewer emp.)
Jun 1, 2026
G2
Disappointing Experience with Instantly’s VIP Service – Curse to start up and scale up
Instantly has done an exceptional job building its brand and creating awareness in the outbound sales space. The platform itself is intuitive, easy to get started with, and offers a broad set of features for email outreach and deliverability management. However in…
read full review ↗
MO
Mohamed E.✓ Verified
Principal Architect · Small-Business (50 or fewer emp.)
Mar 13, 2026
G2
Lack of transparency about email provider limitations
The signup process is quick and easy, and it is very straightforward to start paying for the service. Unfortunately, the transparency about important compatibility limitations comes much later The biggest issue is the lack of transparency. I spent weeks building an outreach…
read full review ↗
BR
Brian E.✓ Verified
Co-Founder · Small-Business (50 or fewer emp.)
Feb 26, 2026
G2
Easy to Use, But No Results and Virtually No Customer Support
relatively easy to use. that's about it. I am almost two months in and have experienced no results from the product. I have reached out to see if I could get some support on boosting results. There is no one in this…
read full review ↗
DE
Devesh C.✓ Verified
Performance Marketer · Graphic DesignSystem.Collections.HashtableSmall-Business (50 or fewer emp.)
Jan 22, 2026
G2
Tough Email Reachout & Tracking with too much Effort
Nothing as of now apart from false promises from the support team. Everything that an automation platform can give, this one cant. The worst thing is the automation of the efforts we used to do earlier and it wasted a lot of…
read full review ↗
DA
Daniel M.✓ Verified
Jan 15, 2026
G2
Repeated Issues, Poor Support, and Costly Experience
Nothing - Incredibly unreliable product I found Instantly to be lacking in support, offering only email responses that might take up to six hours, with no chat or phone options. Setting it up was very challenging due to this lack of support,…
read full review ↗
GE
George E.✓ Verified
CEO · Small-Business (50 or fewer emp.)
Dec 2, 2025
G2
The worst support I’ve experienced in a decade
Nothing, they’ve done a horrible job at resolving any of my issues that I experienced with their application. The lack of proper support that’s isn’t outsourced overseas is aggravating. It hasn’t benefited me at all, I have yet to use the service…
read full review ↗
Not sure what to make of these? Read our analysis of all 5,611 rated reviews or how we collect them.